Frequently Asked Questions
Everything you need to know about shopping with Nine West.
What is the standard shipping timeframe for my order?
Standard shipping typically takes 3-7 business days within the continental U.S. We also offer expedited and overnight shipping options at checkout for faster delivery.
What is your return policy for footwear and accessories?
We accept returns of unworn, unwashed merchandise in its original packaging within 30 days of purchase. Please note that items marked as 'Final Sale' cannot be returned or exchanged.
How do I determine my correct shoe size?
Each product page features a detailed 'Size Guide' to help you find the perfect fit. Our footwear generally runs true to size, but we provide specific measurements for European and US conversions.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and buy-now-pay-later options such as Afterpay and Klarna.
How can I track the status of my shipment?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your package's progress.
Are Nine West products covered by a warranty?
We take pride in our craftsmanship. If you receive a product with a manufacturing defect, please contact our customer service team within 60 days of purchase for a replacement or refund.